Why buy from Grandma's Music & Sound?
Grandma's Music & Sound was founded in 1982 and has been online since 1994. We are an independent dealer with a staff of dedicated professional musicians, sound system designers and recording engineers. We will treat you the way we would like to be treated: with Competitive Prices, Tech Support and Service. We will personally answer the phone and respond to your emails. When your order is shipped you'll get your own tracking number to allow you to track your order instead of wondering where it is and when you should expect it. Because of that type of consistent service, we have thousands of happy customers who return to shop with us again and again.
Grandma's makes every effort to ensure the accuracy of product information and pricing. We are not responsible for computer errors, typographical errors or incorrect manufacturer specs. All offers are while supplies last.
Shipping Terms are applicable only for Cleared Paypal and verified Credit Card Payments.
Please be aware that checks, money order and cashier checks have to clear our bank and that may take up to a week or more. We will ship your order as soon as your check or money order clears.
At this time we only offer Free Shipping via UPS to the Continental U.S (48 states). We do not ship to PO boxes. You must provide a physical street address instead. Alaska and Hawaii are UPS Next Day and Two Day Air only. Call 800-444-5252 or Email for shipping quotes. Make sure you tell us the item(s) and your address.
Insurance will always be included in your shipping quote, and we will not gouge you on shipping and handling!
At this time, we do not ship internationally.
Your Continental U.S. shipping options are:
5 Day Ground (FREE with website purchases weighing over 5lbs.)
Second Day Air (FREE with website purchases weighing under 5lbs.)
Although we attempt to do our absolute best to get your in-stock product(s) out within 24 hours, shortages DO sometimes occur. We will email or call you immediately if there is a problem or delay.
Your order will ship from Albuquerque, New Mexico. Please remember that business days do not include Saturdays, Sundays, or Holidays.
When your order ships, you will receive an email with the tracking number. You will then be able to track the progress of your order online. That's why we ask you to supply a working email address and telephone number.
Contact Info
Grandma's Music & Sound
9310 Coors Blvd. NW
Albuquerque, NM 87114
Call Toll-Free 800-444-5252
Email: info@grandmas.com
Return Policy
Returns must be accompanied by receipt. We reserve the right to access a 15% restocking fee on all returns. Refunds are limited to 5 days. Exchanges are limited to 10 days. No refunds or exchanges on special orders, parts or consignments. All returns must be in original condition. Customer is responsible for all shipping charges.
What if my item arrives and doesn't work or is damaged?
Call or Email us immediately and we will give you instructions about how to contact UPS or Fedex. Your shipping costs will be refunded.
What if I discover that I made the wrong choice and want to return it?
We reserve the right to make a judgment call on a case by case basis. We will almost always take a return for full refund within 5 days as long as the following conditions are met
- You agree pay all shipping charges
- Item is returned to us in "resellable" condition with ALL packing materials included.
- If materials are not in "like new" shape when we receive it back, you will be subject to a 15% restocking fee (or higher). Once again this will be determined by a case by case basis.
How can I make payment?
PAYPAL is very easy to do. Just follow the links and use your major credit card. Paypal is secure and safe and this is why 90 million plus people all over the world use it every day!
We also accept VISA/MC/AMEX/DISC if you are more comfortable in this fashion. If you prefer, you can also order over the phone and give us your credit card information that way. We have full Merchant Credit Card Processing Services available.
Or, after calling your order in, you can send a personal check, money order, or cashiers check to:
Grandma's Music & Sound
9310 Coors Blvd. NW
Albuquerque, NM 87114
Please be aware that checks, money order and cashier checks have to clear our bank and that may take up to a week or more.
We will ship your order as soon as your check or money order clears.
What about taxes?
Currently, New Mexico residents must add 6.875% Sales Tax to the order, after shipping charges (if there are any) If you order online that will be done automatically.
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